Return, Refund and Replacement Policy

Thank you for choosing Anki Remote! We strive to provide you with top-quality products that enhance your experience. If you are not entirely satisfied with your purchase, we're here to help.

Return / Refund Policy

Eligibility for Returns:

You may return the Anki Remote within 30 days of the purchase date.
The item must be in its original packaging, unused, and in the same condition as received.

Return Process:

To initiate a return, please contact our customer service team at [email protected]
Provide your order number and a brief explanation of the reason for the return.
Once your return is approved, we will send your return label through email.
- You have 14 days to process the return. After the given period, the return label will be voided, and the order will no longer be eligible for return-refund.

Refund:

Upon receiving the returned item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
Once done with inspecting the item, we will initiate a refund to your bank account.

Shipping Costs:

Shipping costs for return items are shouldered by the buyer and will be deducted once we issue the refund.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance.

Replacement Policy

At Anki Remote, we are committed to ensuring that you have a seamless and enjoyable experience with our products. If you encounter any issues with your Anki Remote, we are here to assist you with a replacement.

Eligibility for Replacements:

Anki Remote products are eligible for replacement within 60 days from the date of purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team at [email protected] immediately.
Provide a video of your remote that shows its issue so our technical team can review it and assess your situation.

Verification and Approval:

Our customer service team will review your request and may ask for additional information or images to verify the issue.
Once approved, we will ask for your shipping address and arrange the shipment of your replacement.

Shipping Costs:

We will cover the shipping costs for the replacement item if the issue is due to a manufacturing defect or damage during transit.

Exclusion:

Replacements are not available for items damaged due to misuse, improper handling, or unauthorized modifications.

Timeframe for Replacement:

Replacement items will be shipped to you within 1-2 days of the approval of your replacement request.

Contact Us:

If you have any questions about our replacement policy, please contact us at [email protected]

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Return & Refund Policy